Effective October 2, 2026
Check the product when it arrives and contact Containers Unlimited LLC if it does not match your order. This page explains our return rules, review process, transport arrangements, cancellations, and refund timing.
On this page
21-business-day refund window and eligible issues
Submit an eligible return or refund request within 21 business days of delivery. Returns are considered for a wrong size, type or configuration, material condition or specification mismatch, undisclosed significant structural defect, or missing certification expressly included in the order. We compare the delivery with your agreed purchase details.
When returns are not accepted
Change-of-mind returns are not accepted. Disclosed used-container wear, customer alterations, damage after delivery, unsuitable site conditions, missing permits and expressly agreed as-is conditions do not ordinarily qualify. Custom products remain eligible for substantiated defects or departures from the agreed design, not a change of preference.
Start a return request
Email your order number, delivery date, container identification if available, a description of the problem, and photographs. Keep a copy of the product specification and delivery record. Tell us whether you are seeking collection, a replacement, or another resolution. Do not put bank credentials or financial documents in the Contact form.
A useful photo set shows the complete container and the affected area. Do not climb onto a roof or enter an unsafe unit to obtain evidence. If the problem poses a safety risk, keep people away and tell us when contacting support.
Review and collection
Obtain written return authorization before transport, repairs, or disposal. We may request more evidence or an inspection. Keep the unit substantially as delivered, except for the reported defect or necessary safety measures.
Transport responsibility is confirmed with the authorization. Original delivery, collection, lifting and other service costs may be nonrefundable unless the cause is our verified error or defect. Do not assume the $450 outbound charge is a return-collection price.
Our business address is a contact address, not an instruction to deliver a container there. The authorization identifies the receiving location, carrier arrangement, and costs for your particular return.
Refund processing: 7 days
A verified claim may result in repair, comparable replacement, full refund, or an agreed partial refund if you retain the unit. Approved refunds are processed within 7 days after final approval, following any required inspection. We use the original payment method where practical; your bank may take additional time to post the credit. The 21-business-day window is the time to submit your request; the 7-day processing period starts after final approval and any required inspection.
We will communicate the decision and any applicable deductions or collection arrangements in writing. Keep that confirmation with your order records. Never provide online-banking passwords or one-time codes to receive a refund.
Cancel or change an order
Contact us promptly before dispatch. Cancellation depends on progress; custom work, special procurement and committed transport may have nonrecoverable costs. Request a written explanation before agreeing to any cancellation adjustment.
Warranty and your rights
The 21-business-day return/refund request window does not replace our separate five-year limited warranty. Statutory rights that cannot be excluded remain unaffected. A support request does not require you to give up lawful remedies.
Containers Unlimited LLC · 4950 Dundee Road, Winter Haven, FL 33884, United States. Call (863) 838-1757 or email contact@containersunlimitedllc.com. Monday–Saturday, 8:00 AM–6:00 PM; Sunday closed.
See our Legal & Policies directory for the Payment, Delivery, Warranty, Refund & Return, Privacy, and Terms & Conditions pages. Please save the order confirmation and the policies applicable when you purchase.